I cannot sign in
Work through the usual causes in order.
Almost every sign-in problem is one of four things. Work down the list.
The code never arrives
Check the mobile number you entered, especially the country code — a wrong or missing digit is the most common cause. Wait a full minute, check your signal, then request the code again.
It says my password is wrong
Use Forgot Password on the login screen. We send a code to your registered contact details, and you can then set a new one. Remember your password needs at least eight characters.
I am typing the wrong thing in the wrong tab
The login screen has three tabs — Email, User Name and Mobile Number. Make sure the tab matches what you are typing. Entering an email address while the User Name tab is selected will not work.
I was signed out unexpectedly
Signing in on another device, or as another user on the same device, ends the previous session. Simply log in again on the device you want to keep using.